Question 1

Is individual training really free, forever?

Accepted Answer

Yes. There's no credit card, trial period, or seat limit for individual training, quizzes, and your certificate. The $499/year plan is only for businesses that want team tracking, a self-audit and a trust badge.

Question 2

How long does the training take?

Accepted Answer

Most people finish all four modules and their quizzes in well under an hour. Everything is self-paced — start a module, stop, and pick it back up whenever you're ready.

Question 3

How long is a certificate valid?

Accepted Answer

One year from the day you finish the last module. You'll need to retake the modules and quizzes to renew — your credential ID and dates update automatically when you do.

Question 4

What if I fail a quiz?

Accepted Answer

You can retake it. Every question needs to be correct to pass a module, and there's no limit on attempts.

Question 5

How does the LinkedIn sharing work?

Accepted Answer

Once you're certified, an "Add to LinkedIn Profile" button pre-fills LinkedIn's certification form with your credential ID, issue date and expiration — you just review and post it.

Question 6

Can someone else verify my certificate?

Accepted Answer

Yes. Anyone — an employer, a client, an auditor — can look up your credential ID at a public verification page. No account or login is required to check it.

Question 7

Can I delete my account?

Accepted Answer

Yes, from your profile settings. Deletion is blocked while you're the sole owner of a business, so a company is never left without an owner by accident — transfer ownership or delete the business first.

Question 8

What happens if we answer "no" to a self-audit question?

Accepted Answer

Nothing is hidden or penalized — the self-audit is meant to reflect where you actually stand. Answer honestly, save your progress, and come back to update it as you close each gap; your badge always reflects your latest answers.

Question 9

What happens when my business subscription renews?

Accepted Answer

The $499/year subscription renews annually. Your team's training records, self-audit answers and trust badge carry forward — you'll want to review the self-audit again to make sure it still reflects reality.

Question 10

How do I add or remove team members?

Accepted Answer

From your business's team page, invite staff by email. Owners and admins can change roles or remove a member at any time; the business owner can't be removed, only transferred.

Question 11

What does the security self-audit actually cover?

Accepted Answer

Twelve questions across technical, administrative, physical and contingency controls — things like device encryption, unique logins, a written risk analysis, signed vendor agreements, and a breach response plan.

Question 12

Can a client or auditor verify our badge independently?

Accepted Answer

Yes — every trust badge links to a public verification page showing your business's active status, certified staff count and renewal date. No login is required to view it.

Question 13

Can I delete my business?

Accepted Answer

Yes, from business settings. Deleting it removes team access, audits, documents and your trust badge. This is separate from deleting your own personal account.

Question 14

Do all of our employees need their own account?

Accepted Answer

Yes — each teammate signs up individually and works through training on their own account. Your team dashboard shows everyone's status without anyone sharing a login.

Frequently asked questions.

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